Privacy Policy

1. Information We Collect

To maintain accurate property service records for residential homeowners and commercial property owners (collectively referred to as "property owners" throughout this policy), and we collect a variety of information. The types of information we gather include:

• Service Professional Details: Information about service professionals (e.g., plumbers, electricians, HVAC technicians, etc.), including company name, email, phone number, and address, is collected from publicly available sources or provided directly by property owners.
• Professional Service Record Data: We gather service records from both service professionals and property owners to ensure accurate documentation of property maintenance and improvements. This includes details of completed work, such as repair and maintenance history, installation specifics, service provider names, and service dates.
• DIY Project Data: Property owners can document DIY projects (e.g., renovations and maintenance tasks). These records may include descriptions, images, materials used, and notes.
• Property Information: We collect and store real estate records related to residential and commercial properties, including publicly available transaction data. This may encompass property ownership details such as names, email addresses, and phone numbers, which are used to notify Service Professionals about relevant updates, like property sales, and to facilitate connections with new property owners.
• Usage Data: We collect information on how users interact with our services, including IP addresses, browser types, device information, pages visited, session durations, and interactions with various site features (e.g., whether a notification banner was dismissed). This data is essential for analyzing site traffic, improving performance, and enhancing the overall user experience.
• Contact Form Data: When you fill out a contact form on our website, we may collect personally identifiable information (PII) such as your name, email address, and any other details you provide. This information is used solely to respond to your inquiries, provide requested services, and send updates related to your requests or other relevant services.

2. How We Use Your Information

We utilize the data we collect to enhance and automate our services, ensuring that property maintenance records are both accurate and comprehensive. Our key uses of this information include:

• Service Provision: We leverage the records provided by property owners and service professionals to automate the history of property services and deliver timely notifications.
• Service Professional Onboarding: If a service professional is not yet part of our network but we receive relevant service records, we may reach out to them using the provided or publicly available business contact information to verify and facilitate the addition of their service records.
• Service Improvement: We continuously analyze usage patterns to enhance the functionality, user experience, and overall performance of our services.
• Communication: We send updates and important notices related to your use of our services to keep you informed.

3. Information Sharing & Disclosure

We prioritize your privacy and do not sell personal data. However, sharing information is necessary to facilitate property service continuity and enhance the services related to property records. We share information in the following ways:

• Property Records: Property records provided by service professionals are shared with property owners. Additionally, records added by property owners may be shared with the respective service professional to notify them and facilitate their onboarding to our services, which helps automate future service record updates. We may also share anonymized service record histories with relevant service professionals, including real estate agents and home inspectors, to assist them in delivering services related to the property.
• Property Data Services: To enhance service continuity and notifications, we collaborate with property data services that supply public real estate transaction details.
• Legal Requirements: We may disclose your information when required by law, legal processes, or governmental requests. We will only share your information to the extent necessary to comply with legal obligations and to protect our rights, property, or safety.

4. Data Ownership & Processing

We respect the privacy and control of our users over their data. Our application operates in two distinct roles depending on the type of data being processed: as a data processorfor user-submitted information and as a data controller for property data sourced from public and third-party records.

Data Controller vs. Data Processor

• Data Processor: When property owners and service professionals submit data (such as service records, DIY projects, or contact details), we act as a data processor. This means we process and store data on behalf of users to facilitate property maintenance tracking and professional service notifications.
• Data Controller: When we collect property ownership, transaction details, and service history data from public and third-party data sources, we act as a data controller. In this case, we determine how this data is used to enhance our services, provide notifications, and ensure property records remain up to date.
• User Ownership: Users retain ownership of all data they submit to our application, including service records and DIY projects. They may request modifications, corrections, or deletions of their data, in accordance with the rights outlined inSection 7: Your Rights.

How We Process and Store Data

• Service Records: Service records submitted by service professionals or property owners are securely stored and used to automate notifications, maintain property history, and improve homeowner insights.
• Limited License: While we do not claim ownership of user-submitted data, by using our application, users grant us a limited, non-exclusive license to process and display submitted records for the purpose of providing and improving services.
• Data Retention: Users may request the deletion of their personal information (e.g., contact details) in accordance with our privacy rights and retention policies. However, service records associated with a property may be retained as part of the property’s historical record unless modified by the original submitter.
• Service Discontinuation: If we discontinue a service, we will provide users with an opportunity to download their service records before data removal.

Third-Party Data & Responsibility

• Public Property Data: Property ownership and service history details sourced from public records and third-party data providers may contain inaccuracies, outdated information, or missing details. We do not control how frequently these records are updated.
• Correction of Public Data: Users who believe that public property recordscontain incorrect information should contact the appropriate governmental agency or third-party data provider to request corrections.

We are committed to transparency in data processing and ensuring that property owners and service professionals retain control over their submitted information. If you have any concerns regarding data ownership, processing, or retention, please refer to Section 6: Your Rights or contact us at privacy@homazzy.com.

5. Cookies and Analytics

We use cookies and similar technologies to enhance our services and for internal analytics. Cookies are small text files stored on your device when you visit our website. They help us improve our products and provide a better user experience. Cookies are never shared with third parties and are used solely for internal purposes.

• Necessary Cookies: These are essential for the basic functioning of our website and services. They enable core features like security, network management, and accessibility.
• Functional Cookies: These cookies help remember your preferences and improve your experience on our website.
• Analytics Cookies: These cookies help us understand how visitors interact with our website, allowing us to optimize site performance.
• Opt-Out: Users can opt out of cookies via a banner on the website or by adjusting their browser settings.

6. Data Retention

We retain service account information, including address data and service records, only as long as necessary to provide service functionality. We do not delete this information unless explicitly requested for correction or deletion. Additionally, personally identifiable information (PII) collected from publicly available sources is retained solely for service functionality and is never shared or sold to third parties.

7. Your Rights

Users have the following rights concerning their information:

• Data Subject Access Request (DSAR): You can request a copy of the information we hold about you.
• Correction: You can request that we correct any inaccuracies in your information.
• Opt-Out: You can opt out of cookies and from receiving communications from us at any time. After the termination of services, you will no longer receive transactional emails related to notification services.
• Deletion: While we retain service records and address data indefinitely, any PII may be deleted upon request if it is no longer necessary for the purposes it was collected.
• Right to Withdraw Consent: You have the right to withdraw your consent for the processing of your information at any time. To do so, please contact us using the contact information provided below.

To exercise these rights, please use our contact form to reach out to us.

8. Data Security

We take the security of your information seriously and implement various technical and organizational measures to protect it, including:

• Encryption: We use encryption technologies to secure data during transmission and storage.
• Access Controls: We limit access to your information to authorized personnel who need it to perform their job duties.
• Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.

9. State-Specific Privacy Rights

We comply with applicable state privacy laws, including those in Colorado, Virginia, and Florida. If you are a resident of one of these states, you may have additional rights, such as:

Data Access and Correction: The right to access, correct, and delete your personal data.

Marketing Opt-Out: The right to opt out of data processing for marketing purposes.

For more detailed information on your rights under these state laws, please contact us.

10. Payment Processing

We use payment processors to handle billing and payment transactions. These systems may collect and store your payment information, such as credit card details or bank account information, solely for the purpose of processing payments for our services.

Use of Information: The payment information you provide is collected and processed by our payment processors, who are responsible for handling your payment transactions securely and in compliance with applicable laws and standards, such as PCI-DSS (Payment Card Industry Data Security Standard).

Data Protection: We take reasonable steps to ensure that these payment processors handle your information securely and only use it for billing purposes. We do not store your payment information on our servers.

Payment Processor Privacy Policies: The handling of your payment information is governed by the privacy policies of the payment processors we use. We recommend reviewing these policies to understand how your payment information is protected.

11. Children's Privacy

Our services are intended for business owners, property owners, and real estate agents. They are not intended for use by children, and we do not knowingly collect information accordingly. As our services are not directed towards children under 13 years of age, policies such as the Children's Online Privacy Protection Act (COPPA) do not apply.

12. Policy Updates

We reserve the right to update this Privacy Policy as necessary to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the date of the last update will be indicated. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Consent

By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

14. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please use our contact form to reach out to us or email us at privacy@homazzy.com.